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Customer Service

There are several ways to reach us for help.

E-mail

For almost any issue, you can e-mail us and we'll get back to you as soon as we can. Fill out our online contact form to send us e-mail.

Phone

For travel information, including directions and travel times, call RTA Travel Information at:
1-312-836-7000


For questions regarding Ventra (our fare payment system), call:

1-877-NOW-VENTRA  (1-877-669-8368)


For CTA Customer Service, including non-Ventra fare payment issues, lost & found, or service-related issues, call:
1-888-YOUR-CTA  (1-888-968-7282)

Notes

  1. The RTA Travel Information Center is open from 5:00a to 1:00a, every day.
  2. CTA Customer Service hours are from 7:00a to 7:00p, on weekdays (excluding holidays).
  3. If calling from a number based outside of the United States, call +1 312 836-7000 for travel information.

 

Deaf/hard-of-hearing TTY:

For travel information, including directions and travel times, call:
1-312-836-4949

 

For CTA Customer Service, including lost & found, or service-related issues, call:
1-888-CTA-TTY1   (1-888-282-8891)
711 (relay service)

 

Additional info

Filing a Title VI complaint

You can file a complaint if you believe you were subjected to discrimination based on your race, color, or national origin. See: Title VI Policy and procedures for filing a Title VI complaint

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System Status

 

Trains:

Red Line Normal Service
Blue Line Major Delays
Brown Line Normal Service
Green Line Normal Service
Orange Line Normal Service
Purple Line Normal Service
Pink Line Normal Service
Yellow Line Normal Service

Buses:

Routes with Current Alerts (View All):
 
 
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